The travel site www.satisartravels.com, mobile site, and Smartphone App Platforms like iOS and Android are maintained and owned by Satisar Travels. By accessing or using this site or using any of its services, you are agreed on terms and conditions mentioned below, including any supplementary guidelines and future modifications.

Satisar Travels may change, alter, or remove any part of these below-written Terms and Conditions without any prior notice. Any changes done in these Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the “Terms & Conditions” link to be fully aware of the entire scenario.

AGREEMENT BETWEEN THE CLIENTS & SATISAR TRAVELS:

While accessing, using, browsing, or making a booking through satisartravels.com, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, Satisar Travels reserves all the rights for taking any legal actions against them.

PRICES ON THE WEBSITE:

The price, which we offer on SatisarTravels.com, generally includes accommodation charges in case of hotel bookings, taxes (unless specified otherwise), and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.

MODE OF PAYMENTS:

To take advantage of any travel facility or services through SatisarTravels.com, you have to give your payment in advance. It gives you the confirmation of the booking. The amount may also depend on the kinds of services you are going to avail.

To make the payments online, you can use Visa, Master, and American Express Cards. Satisar Travels offers a safe transaction process and ensures you that your personal security codes will not be revealed in worst cases also.

For international advance payments, you can use Bank / Wire Transfer and transfer the amount into our bank account together with the additional charges levied by the banks.

USE OF THE WEBSITE:

In case of you using this website, you agree that:

You have the legal authority to create an obligatory legal requirement and enter into these Terms of Use. You will use this site as per its Terms of Use. You will use the website only to make lawful bookings for you or other persons for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Conditions of the website. You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning a trip with it. In case of any error or mistake in the process of information, you will be solely responsible for the same. All information provided by you to this site should be accurate, updated, and complete. If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account. Satisar Travels reserves the right to deny access to its website to anyone, at any time without any notice and for any reason, including, but not restricted to, for the violation of its Terms of Use. Satisar Travels won’t be liable for any loss incurred by the client due to Airline Cancelling flights, Hotel denying check-in, Boarding denied (due to data mismatch of booking details with respect to actual document details). Satisar Travels is a purely online booking portal and thus if any client is denied boarding an international flight due to the non-existence of legal travel documents, then Satisar Travels won’t be liable, and the client has to bear the loss.

COMMUNICATION POLICY OF THE SITE:

On transacting with this site, you will receive an e-mail from Satisar Travels for the status of your transaction. The e-mail will be sent to the e-mail address provided by you, and Satisar Travels is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing the right e-mail id.

The customer acknowledges that the SMS sent by Satisar Travels is an added facility for the convenience of the customers. It is not compulsory as per the law to provide SMS service alerts to the customers. If you don’t receive any SMS for any reason, Satisar Travels is not liable for the same.

Satisar Travels is not responsible for providing information about any change in flight schedules, cancellation, and status of airline or hotel, etc.

Booking, Amendment & Cancellation Policy:

Every booking made on Satisar Travels is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.

• Satisar Travels levies negligible amount of 300 Rs. per passenger/per sector for domestic and 500 Rs. per passenger/per sector for international air tickets as cancellation service charges Plus applicable taxes.
• Zero Cancellation-Fee product premium charged at the time of booking is non-refundable.
• Convenience fees are non-refundable in all cases.
• Some bookings may be non-refundable as per the specific airline’s policy.
• Some bookings cannot be cancelled partially as per the specific airline’s policy.
•Cancellations can be made offline by sending an email to Satisar Travels

We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly. Amendment charges on Satisar Travels are subject to change as per the policy of the airline, which varies due to flight timings and booking class. To cancel the tickets within 24 Hrs of the journey, Satisar Travels recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds. Satisar Travels is not responsible for any delay or cancellation or amendment of flights from airline’s end.
In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

In case of an amendment by the customer leading to rescheduling of the original booking, the original booking shall stand modified and any cancellation in the original booking shall lead to cancellation in the rescheduled booking. For cancellation requests received, the refund shall be processed at the earliest once request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable.

In case of international bookings if the customer is marked as No show for onward sector, then the customer will be considered No show for the return sector as well. (Issued under Single PNR). In such scenarios customers need to connect the respective Airline directly before No show.
The tickets issued by Satisar Travels shall be valid for a period of 1 year from the date of issuance of the ticket or such other period as may be prescribed by the concerned airline as per its policy.

Holidays Amendment & Cancellation Policy:

• For a Cancellable booking, cancellations before 60 Days or more of the date of departure, 25% of the tour cost (if full paid) will be charged as cancellation charges.
• For a Cancellable booking, cancellations before 30 Days of departure, 50% of the tour cost will be charged as cancellation charges.
• For a Cancellable booking, cancellations before 15 Days of departure, 100% of the tour cost will be charged as cancellation charges.
• For non-cancellable bookings, if cancelled, no refund will be issued.

Refund Policy

• Satisar Travels will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company via email.
• Satisar Travels charges Service fee apart from the ticket fare, which is non-refundable whatsoever the case is, but ticket fare may be fully refundable or partially refundable or non-refundable depending upon the fare type selected while booking.
• Refund against the cancellation of air tickets will be credited directly in customer’s mode of payment only after receiving the refund amount from the Airlines.
• Satisar Travels will process refund within 72 hours only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
• Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 14 days in case of net banking transactions.
• If there is any outstanding amount of the customer, then refund amount will be adjusted against that outstanding. For every refund a customer credit note will be issued.
• Satisar Travels will be charging a refund processing fee which will also be communicated at the time of booking.

Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt:

• Satisar Travels shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent.
• The customers or clients or agents shall not hold the Satisar Travels liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel/Bus operator etc. closes its operation or declares itself as insolvent.

Privacy Policy:

Satisar Travels values privacy of its customers and is committed to protect and maintain the confidentiality of their personal information. This Privacy Policy applies to users (hereinafter referred to as "you" or "user") who inquire about, intend to purchase, or have purchased the product(s) or service(s) offered by Satisar Travels through various channels, including our website ("www.satisartravels.com"), mobile site, mobile app, as well as offline channels like call centres and offices (collectively referred to as "Sales Channels").
By accessing our Website or using any of our Sales Channels, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website or other Sales Channels. Please note that this Privacy Policy does not apply to third-party websites, mobile sites, and mobile apps, even if they are linked to our website. We recommend reviewing the privacy statements and policies of any third parties with whom you interact.

Information We Collect:

Personal Information:
Information provided during registration, including personal identity details (name, gender, marital status, religion, age), contact details (email address, postal addresses, phone numbers).

Other Information:

1. Transactional history, usernames, passwords, and security-related information.
2. Data created by you or third parties stored on our servers (e.g., image files, documents).
   Information from public domain or third parties, including social media channels.
3. Visa Related Services: Copies of passport, bank statements, application forms, and other required information for visa processing.
4. Vaccination Information: Your vaccination status and certificate if required for a service. We will not process beneficiary ID and other sensitive details from the vaccination certificate.

Use of Personal Information:

We use the collected personal information for the following purposes:

1. Booking Services: Sharing necessary details with service providers (airlines, hotels, bus services) to facilitate reservations and bookings.
2. Promotional Offers:
   Using contact details for sending promotional offers. Users can unsubscribe from this service at any time.
3. Member Registration:
   Collecting information for user recognition, travel reservations, customer service, and improving our products and services.
4. Surveys:
   Conducting surveys to gather customer opinions and improve user experience. Participation is voluntary, and survey participant identities remain anonymous.
5. Safeguarding Sensitive Information:
   Ensuring sensitive user information (credit/debit cards, net banking details) is not stored.

Cookies & Automatic Logging:

We use cookies to enhance user experience, personalize content, and track the effectiveness of advertisements. You can control cookie acceptance through your browser settings, but blocking cookies may affect certain features on our website.
We respect your right to privacy and support your ability to block unwanted Internet activity. However, blocking our cookies may impact your experience on our website.
For any concerns or queries regarding our Privacy Policy, please contact us at info@satisartravels.com
This Privacy Policy is subject to change, and any updates will be reflected on our website. Please check the Privacy Policy periodically for any revisions.

Customer Rights:

All customers of Satisar Travels have the following rights regarding their personal information:

1. Access:
   Customer can request access to their personal information we (Satisar Travels) hold about them.
2. Correction:
   Customer can request corrections to inaccurate or incomplete personal information what Satisar Travels hold about them.
3. Deletion:
   Customer can request the deletion of their personal information under certain circumstances.
4. Withdrawal of Consent:
   Customer can withdraw their consent for the processing of their personal information at any time.

Miscellaneous Terms & Conditions

Payment & Receipts: All payments must be made to the authorized cashier of Satisar Travels, and an official printed receipt must be obtained as proof of payment.

Mode of Payment: All cheques or demand drafts must be ‘A/c Payee Only’ and drawn in favour of ‘SATISAR TRAVELS’. Bank Transfers or PayID payments must be made only to the official account or PayID mentioned on the invoice.

Payment Due Date & Late Fees: Payments must be made within the due date mentioned on the invoice.

• A late payment interest of 4% per month (compounded monthly) will be charged on all overdue invoices after the due date.
• Partial payments will first be adjusted towards interest and then towards principal amount.
• Satisar Travels reserves the right to withhold tickets, cancel bookings, or suspend future services until dues are cleared.
• All recovery costs, including legal and collection agency fees, shall be borne by the customer.

Booking Confirmation: All bookings are subject to availability and are confirmed only upon receipt of full payment and issuance of tickets or travel vouchers.

Check-In Times and Procedures: Passengers must adhere to airline check-in rules. Generally, check-in counters close 60 minutes prior for domestic flights and 2 hours prior for international flights. Failure to report before closure may result in denied boarding without refund or compensation.

Valid ID, Passports, Visas, and Travel Documentation: Passengers must carry valid identification and all necessary travel documents:

• For domestic travel, a government-issued ID is mandatory.
• For international travel, a valid passport and visa(s) are required.
• It is solely the traveller’s responsibility to verify visa and transit requirements based on nationality and itinerary.
• Satisar Travels assists with visa processing on a best-effort basis but cannot guarantee visa approval or timely issuance.
• Satisar Travels shall not be liable for visa rejection, delay, or denied boarding due to incomplete documentation. All visa-related charges and service fees are non-refundable.
• For any loss (financial or non-financial) incurred by customer due to non-availability of a valid travel document like passport or VISA, Satisar Travels cannot be made liable.

Baggage Policy: Baggage allowance varies according to airline and fare class. Passengers are responsible for confirming baggage limits before travel. Excess baggage may attract additional charges payable directly to the airline. Satisar Travels assumes no responsibility for lost, delayed, or damaged baggage.

Cancellations, Rescheduling & Refunds: Cancellations and reschedules are governed by the airline’s fare rules and penalties.

• Requests must be processed through Satisar Travels customer support.
• Airlines may impose their own cancellation/rescheduling charges, and Satisar Travels may apply an additional service processing fee.
• In case of airline-initiated cancellations, the refund (if applicable) will be credited to Satisar Travels and then refunded to the customer after deduction of relevant charges.
• Refund processing time depends on airline and bank policies.
• Service charges are strictly non-refundable under all circumstances.

Denied Boarding, Flight Delays, or Cancellations: SATISAR TRAVELS is not liable for any denied boarding, flight delays, cancellations, or schedule changes initiated by the airline. Airlines are directly responsible for informing passengers about such changes using contact details provided at the time of booking.

For any loss (financial or non-financial) incurred by the customer due to denied boarding, flight delays or cancellation, Satisar Travels cannot be made liable. Satisar Travels is just a medium between service provider and the end customer.

Special Assistance (Wheelchair/Meal/Seat Requests): Passengers requiring special assistance (SSR) must inform either the airline or Satisar Travels at least 48 hours before departure. Fulfilment of SSR requests depends entirely on airline policy and availability. Satisar Travels does not guarantee such requests.

Travel Insurance / Assurance: Passengers are encouraged to purchase travel insurance to cover unforeseen events such as trip cancellation, medical emergencies, or baggage loss. Insurance is governed by the provider’s own terms, and Satisar Travels shall not be responsible for any claim rejection or delay by the insurer. In absence of a valid travel insurance, Satisar Travel cannot be made liable for any loss incurred by the customer.

Third-Party Services Disclaimer: Satisar Travels functions only as an intermediary between passengers and third-party service providers (airlines, hotels, etc.). Therefore, We shall not be responsible for any delay, loss, cancellation, accident, injury, or default of third-party providers.

Force Majeure: Satisar Travels shall not be liable for any disruption due to circumstances beyond its control, including but not limited to natural calamities, strikes, wars, pandemics, government actions, or airline operational failures.

Communication & Complaint Handling: All official communication and complaints must be addressed in writing to Satisar Travels via official email. Verbal or WhatsApp communications will not be considered official. Our customer service team will assist in coordination with the relevant airline or supplier where applicable.

Data Privacy: Satisar Travels respects customer privacy and handles all data in accordance with applicable data protection laws. Information may be shared with travel suppliers or authorities only when necessary for fulfilling booking requirements.

Limitation of Liability: Under no circumstances shall Satisar Travels’ total liability exceed the amount of service fees received for the specific transaction in dispute.

Governing Law & Jurisdiction: For all those transactions where invoicing is done in India, all transactions are governed by Indian law, and any dispute shall be subject to the exclusive jurisdiction of the courts in Pune, India.

For all those transactions where invoicing is done in Australia, all transactions are governed by Australian law, and any dispute shall be subject to the exclusive jurisdiction of the courts in Melbourne, Australia.

Recovery Clause: In the event of payment default, Satisar Travels reserves the right to initiate legal recovery proceedings, and the defaulter shall bear all associated legal and administrative costs.

Default Reporting: Repeated payment defaults may be reported to credit reporting agencies or industry bodies.

Applicability of Terms & Conditions: These Terms and Conditions shall be read in conjunction with the respective Airline, Hotel, or Service Provider’s Terms and Conditions. In case of any overlap or conflict, both sets of terms shall apply concurrently to the extent possible.

These Terms and Conditions shall apply to:

• The passengers for whom Satisar Travels have arranged travel services; and
• The individual, group, business, or organization that has approached Satisar Travels for arranging travel or is financially liable for making payments related to the booking.
• Such party or organization shall be deemed to have accepted these Terms and Conditions on behalf of all passengers included under the booking.

Modifications to Terms and Conditions: Satisar Travels reserves the right to modify/amend/change any of the clause(s) of the terms and conditions without prior written notice to is customers and comes into immediate effect the moment new terms and conditions are either updated on the website or Satisar travels or attached along with invoice or E-Ticket (whichsoever comes first).

Customer Deemed Acknowledgement: By proceeding with this booking, the passenger confirms having read, understood, and accepted all the above Terms & Conditions of Satisar Travels.

Acknowledgement of Country

For India: At Satisar Travels, we respectfully acknowledge the diverse cultural heritage of India        and the many communities, traditions, and regions that make up our nation. We pay tribute to the wisdom, hospitality, and unity of the people of India, whose values inspire our commitment         to service and integrity.

For Australia: At Satisar Travels, we acknowledge the Traditional Custodians of the land on     which we operate and pay our respects to Elders past and present. We extend this respect to all Aboriginal and Torres Strait Islander peoples.